When Seconds Count…


During a fire or medical emergency the information you provide to the 9-1-1 operator is vital to saving lives

  • The very first piece of information you need to provide is the location of the emergency. Even with the enhanced 9-1-1 service, it is important to verify the location with the operator so that help is sent to the correct location. At least if the only information you can provide is the location, help can still be sent to the scene of the emergency.

  • The next important piece of information is the type of emergency. Is it a fire or medical emergency?
  • Then you need to give as much of a description of the emergency as you possibly can. Is it a structure fire, a brush fire, a car fire? Tell the operator as clear of a description as possible
  • If it is a medical emergency, tell the operator what is wrong with the patient, to the best of your ability. In addition to the patient’s condition, you need to provide the operator with the patient’s gender and age. This information can be extremely important to the responding personnel.
  • You also need to provide the phone number you are calling from in case the operator needs additional information. The most important thing to remember after calling 9-1-1 is: DO NOT hang up until the operator gives you permission. This allows you to continue to give updates on the emergency to the operator who can pass that information on to the responding personnel.
  • The last point to make is-once you hang up with the operator PLEASE do not use that same phone line to call anyone else until the fire-rescue personnel arrive at your location. The personnel might require additional assistance in finding the exact location of the emergency, especially in our rural areas, and the 9-1-1 operator needs to have the ability to call you back. If possible, send someone to the roadway to flag down the arriving personnel. If you follow these points it will reduce wasted manpower, wasted resources, and dangerous road situations.
  • Western Nassau County is covered by certified personnel from four professional fire stations:Station 40 in the Town of Hilliard, Station 50 in the Town of Callahan, Station 60 located in Bryceville, and Station 90 located on River Road. In addition to the certified firefighters and emergency medical technicians from the professional stations, Western Nassau County is serviced by certified members from six active volunteer fire departments. They are:
    • Station 4 located in the Town of Hilliard
    • Station 5 located in the Town of Callahan
    • Station 8 located on Lem Turner Road
    • Station 9 located on River Road
    • Station 10 located on Ratliff Road
    • Station 11 located in Nassau Oaks
  • All of the above personnel are ready to assist you in your time of need. These personnel are precious assets; let’s conserve their resources and manpower by following the above tips.

Submitted by Rachel Benoit-Public information Officer
December 12, 2011


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